Our Merchandise Return Policy
If there are product complaints reported by your recipient in the Philippines, please contact us at: customercare@ebuyphilippines.com within 24 hours upon receipt of merchandise by our courier service and we will investigate them promptly.

Merchandise return will be allowed only within 6 working days and after receiving our Return Merchandise Authorization Number (RMA) with instructions how to return the merchandise No merchandise is returned without our corresponding RMA.  After the merchandise has been received and acknowledged, a refund is made within thirty days of the purchase date.  The amount of refund will be credited to your account with us which can be used for a future purchase.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. 


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Price Ranges
Shipping Rates

For areas within Philippines only

Metro Manila
US$ 6.00

See areas covered

Outside Metro Manila (Luzon Areas)
US$ 9.00 (Gift Box only)
5-6 days delivery

Provincial Delivery
US$ 15.00 / 10kg max.
(Gift Box only)

Appliances & Oversize Items
US$ 45.00 / 10kg max
US$ 90.00 /40kg max
(Add US$ 1.60 per additional kg)
6-7 days delivery